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Technical Support

Pico Rivera, CA

Order: 180151
Temporary

Eastridge is seeking strong Technical Customer Service Representatives who are familiar with Network set up protocols. This will be a long term temporary position working with a leading light bulb manufacturer located in Pico Rivera, CA. If you meet the qualifications below and are eager to start ASAP, we want to hear from you! Apply now! 


  • Location: Pico Rivera, CA
  • Type: Long-term temporary, potential for hire based on performance and availability
  • Schedule: Must be flexible Monday - Sunday, 2 days off every week | 8am - 5pm | overtime available
  • Pay: $17/hr
  • Start: ASAP!   


Essential Functions, but not limited to:

  • High volume inbound calls
  • Working within a customer care environment, you will respond to inbound phone calls and e-mails from customers and consumers who have questions or issues related to their product purchases.
  • Make outbound calls to clarify individual requests, provide additional information, obtain data to resolve an issue, or let the customer know that an issue or discrepancy has been resolved.
  • Process orders or prepare written correspondence.
  •  Work on special projects at senior management’s request


Essential Qualifications

  • Requires a high school diploma or equivalent of 2-3 years of relevant work experience, preferably within a manufacturing and or distribution environment
  • Familiar with standard concepts, practices, and procedures within a particular field
  • A commitment to superior customer service
  • Well organized and detail oriented• Must possess a high level of professional verbal and written communication skills, and strong interpersonal skills in order to communicate with all levels.
  • Time management, and accuracy skills a must
  • Data entry experience and advanced knowledge of Microsoft Office Word, Excel and Outlook
  • Ability to manage multiple projects simultaneously in a fast-paced environment, demonstrating a sense of urgency and accuracy
  • Working knowledge of Wifi, Bluetooth, Zigbee, 2.4ghz/5ghz network/communication protocols.
  • Update software operating systems, especially for mobile communication platforms.
  • Working knowledge of Android & iOS operating systems and the ability to navigate numerous cell provider websites
  • Work with and manage CRM or other call logging system.
  • Overall Computer Skills: Proficient with MS Office applications is required (advanced Outlook, Excel, Access preferred).


Eastridge Workforce Solutions is an equal opportunity employer 

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Please email resumes to adminoc@eastridge.com