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Technical Customer Service Rep

Westborough, MA

Order: 189019
Direct Hire

We are looking for a  Technical Customer Service Representative to join our team!  The Technical customer service rep focuses on providing an excellent customer experience by remotely supporting our customers through various channels on the maintenance and operation of all products.


Responsibilities:


  • Troubleshoot customer issues via telephone, e-mail, and remote internet access by gathering the customer’s information,  to determine the customer’s issue, and attempting to resolve the issue in a timely manner.
  • Work with technical support team members in the repair department and field technicians to service the customer’s needs. 
  • Maintain technical knowledge and learn new products as required.
  • Work in collaboration with other departments to properly address and close customer complaints. 


Eastridge Workforce Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.